Policy

Please note that digital products are Non-Refundable. Once purchased, exchanges, returns or refunds are not available as these products are promptly delivered upon confirmation.

Please note that all webinars and masterclass payments are FINAL. 

Physical Orders – Terms & Conditions

By purchasing from NurseBrat, you acknowledge and agree to the following terms:

• All Sales Final: All physical product sales are final. No returns, refunds, or exchanges unless an item arrives damaged, defective, incorrect, or otherwise required by law.
• Order Processing: Processing times vary depending on product availability and order volume. Processing times do not include shipping. Orders cannot be guaranteed cancellation or modification once processing begins.
• Shipping & Delivery: Once an order leaves our possession and is transferred to the shipping carrier, NurseBrat has no control over shipping delays, transit times, or carrier handling. Customers are responsible for providing accurate shipping information at checkout.
• Signature Required: Certain orders may require a signature upon delivery for security purposes. Customers are responsible for ensuring someone is available to receive and sign for the package.
• Lost or Stolen Packages: NurseBrat is not responsible for carrier-related issues beyond our control. Customers should contact the shipping carrier regarding missing or stolen packages and notify us if assistance is needed. Applicable consumer protection rights remain in effect.
• Damaged or Incorrect Orders: Please contact hello@nursebrat.com within 7 days of delivery with your order number and supporting photos. This timeframe does not limit your statutory rights.

By completing your purchase, you confirm that you have read and agreed to these Terms & Conditions, subject to applicable law.

Customer Support: hello@nursebrat.com